{"id":10545,"date":"2025-04-23T15:36:07","date_gmt":"2025-04-23T13:36:07","guid":{"rendered":"https:\/\/www.allopass.com\/allopass\/?page_id=10545"},"modified":"2025-04-23T15:44:20","modified_gmt":"2025-04-23T13:44:20","slug":"user-support","status":"publish","type":"page","link":"https:\/\/www.allopass.com\/allopass\/en\/user-support\/","title":{"rendered":"User Support"},"content":{"rendered":"<div id=\"tdi_1\" class=\"tdc-zone\"><div class=\"tdc_zone tdi_2  wpb_row td-pb-row\"  >\n<style scoped>\n\n\/* custom css *\/\n.tdi_2{\r\n                    min-height: 0;\r\n                }\n<\/style><div id=\"tdi_3\" class=\"tdc-row stretch_row_1400 td-stretch-content\"><div class=\"vc_row tdi_4  wpb_row td-pb-row tdc-element-style\" >\n<style scoped>\n\n\/* custom css *\/\n.tdi_4,\r\n                .tdi_4 .tdc-columns{\r\n                    min-height: 0;\r\n                }.tdi_4,\r\n\t\t\t\t.tdi_4 .tdc-columns{\r\n\t\t\t\t    display: block;\r\n\t\t\t\t}.tdi_4 .tdc-columns{\r\n\t\t\t\t    width: 100%;\r\n\t\t\t\t}\n\/* inline tdc_css att *\/\n\n.tdi_4{\npadding-top:140px !important;\nposition:relative;\n}\n\n.tdi_4 .td_block_wrap{ text-align:left }\n\n\/* landscape *\/\n@media (min-width: 1019px) and (max-width: 1140px)\n{\n.tdi_4{\npadding-top:100px !important;\npadding-bottom:100px !important;\n}\n}\n\n\/* portrait *\/\n@media (min-width: 768px) and (max-width: 1018px)\n{\n.tdi_4{\npadding-top:80px !important;\npadding-bottom:80px !important;\n}\n}\n\n\/* phone *\/\n@media (max-width: 767px)\n{\n.tdi_4{\npadding-top:60px !important;\npadding-bottom:60px !important;\n}\n}\n\n<\/style>\n<div class=\"tdi_3_rand_style td-element-style\" ><div class=\"td-element-style-before\"><style>\n.tdi_3_rand_style > .td-element-style-before {\ncontent:'' !important;\nwidth:100% !important;\nheight:100% !important;\nposition:absolute !important;\ntop:0 !important;\nleft:0 !important;\ndisplay:block !important;\nz-index:0 !important;\nbackground-image:url(\"https:\/\/www.allopass.com\/allopass\/wp-content\/uploads\/2024\/02\/202204121da0436e-f2a5-7b6e-a093-2ad6885a752f-1.png\") !important;\nbackground-repeat:no-repeat !important;\nbackground-position:center center !important;\nopacity:0.3 !important;\n}\n<\/style><\/div><\/div><div class=\"vc_column tdi_6  wpb_column vc_column_container tdc-column td-pb-span12\">\n<style scoped>\n\n\/* custom css *\/\n.tdi_6{\r\n                    vertical-align: baseline;\r\n                }.tdi_6 > .wpb_wrapper,\r\n\t\t\t\t.tdi_6 > .wpb_wrapper > .tdc-elements{\r\n\t\t\t\t    display: block;\r\n\t\t\t\t}.tdi_6 > .wpb_wrapper > .tdc-elements{\r\n\t\t\t\t    width: 100%;\r\n\t\t\t\t}.tdi_6 > .wpb_wrapper > .vc_row_inner{\r\n\t\t\t\t    width: auto;\r\n\t\t\t\t}.tdi_6 > .wpb_wrapper{\r\n\t\t\t\t    width: auto;\r\n\t\t\t\t    height: auto;\r\n\t\t\t\t}\n\/* inline tdc_css att *\/\n\n.tdi_6{\njustify-content:center !important;\ntext-align:center !important;\n}\n\n<\/style><div class=\"wpb_wrapper\" ><div class=\"tdm_block td_block_wrap tdm_block_column_title tdi_7 tdm-content-horiz-center td-pb-border-top td_block_template_5 tdc-no-posts\"  data-td-block-uid=\"tdi_7\" >\n<style>\n\n\/* inline tdc_css att *\/\n\n.tdi_7{\nmargin-bottom:0px !important;\n}\n\n<\/style>\n<style>\n\/* custom css *\/\n.tdm_block_column_title{\r\n                  margin-bottom: 0;\r\n                  display: inline-block;\r\n                  width: 100%;\r\n                }\n<\/style><div class=\"td-block-row\"><div class=\"td-block-span12 tdm-col\">\n<style>\nbody .tdi_8 .tdm-title{\r\n\t\t\t\t\tcolor: #1e73be;\r\n\t\t\t\t}.tdi_8 .tdm-title{\r\n\t\t\t\t\tfont-family: var(--blck-global-font-1) !important;font-size:36px !important;line-height:1.1 !important;font-weight:800 !important;\r\n\t\t\t\t}\n\n\/* landscape *\/\n@media (min-width: 1019px) and (max-width: 1140px){\n.tdi_8 .tdm-title{\r\n\t\t\t\t\tfont-size:32px !important;\r\n\t\t\t\t}\n}\n\n\/* portrait *\/\n@media (min-width: 768px) and (max-width: 1018px){\n.tdi_8 .tdm-title{\r\n\t\t\t\t\tfont-size:28px !important;\r\n\t\t\t\t}\n}\n\n\/* phone *\/\n@media (max-width: 767px){\n.tdi_8 .tdm-title{\r\n\t\t\t\t\tfont-size:28px !important;\r\n\t\t\t\t}\n}\n<\/style><div class=\"tds-title tds-title1 td-fix-index tdi_8 \"><h3 class=\"tdm-title tdm-title-sm\">User support<\/h3><\/div><\/div><\/div><\/div><div class=\"tdm_block td_block_wrap tdm_block_inline_text tdi_9 td-pb-border-top td_block_template_5 tdc-no-posts\"  data-td-block-uid=\"tdi_9\" >\n<style>\n\n\/* inline tdc_css att *\/\n\n.tdi_9{\nmargin-bottom:20px !important;\nwidth:50% !important;\n}\n\n\/* portrait *\/\n@media (min-width: 768px) and (max-width: 1018px)\n{\n.tdi_9{\nmargin-bottom:12px !important;\nwidth:75% !important;\n}\n}\n\n\/* landscape *\/\n@media (min-width: 1019px) and (max-width: 1140px)\n{\n.tdi_9{\nmargin-bottom:16px !important;\nwidth:65% !important;\n}\n}\n\n\/* phone *\/\n@media (max-width: 767px)\n{\n.tdi_9{\nwidth:100% !important;\n}\n}\n\n<\/style>\n<style>\n\/* custom css *\/\n.tdm_block.tdm_block_inline_text{\r\n                  margin-bottom: 0;\r\n                  vertical-align: top;\r\n                }.tdm_block.tdm_block_inline_text .tdm-descr{\r\n                  margin-bottom: 0;\r\n                  -webkit-transform: translateZ(0);\r\n                  transform: translateZ(0);\r\n                }.tdc-row-content-vert-center .tdm-inline-text-yes{\r\n                  vertical-align: middle;\r\n                }.tdc-row-content-vert-bottom .tdm-inline-text-yes{\r\n                  vertical-align: bottom;\r\n                }.tdi_9{\r\n                    text-align: center !important;\r\n                    margin-right: auto; \r\n                    margin-left: auto;\r\n                }.tdi_9 .tdm-descr{\r\n                    color: #000000;\r\n                \r\n\t\t\t\t\tfont-family:Sora !important;font-size:15px !important;line-height:1.4 !important;font-weight:400 !important;\r\n\t\t\t\t}\n\n\/* landscape *\/\n@media (min-width: 1019px) and (max-width: 1140px){\n.tdi_9 .tdm-descr{\r\n\t\t\t\t\tfont-size:18px !important;\r\n\t\t\t\t}\n}\n\n\/* portrait *\/\n@media (min-width: 768px) and (max-width: 1018px){\n.tdi_9 .tdm-descr{\r\n\t\t\t\t\tfont-size:16px !important;\r\n\t\t\t\t}\n}\n\n\/* phone *\/\n@media (max-width: 767px){\n.tdi_9 .tdm-descr{\r\n\t\t\t\t\tfont-size:18px !important;\r\n\t\t\t\t}\n}\n<\/style><p class=\"tdm-descr\">Do you need assistance with a refund, a transaction, or any other issue related to the use of our services? <br>We are here to help. Please fill out this form to submit your request, and our team will respond as soon as possible.<\/p><\/div><\/div><\/div><\/div><\/div><div id=\"tdi_10\" class=\"tdc-row\"><div class=\"vc_row tdi_11  wpb_row td-pb-row\" >\n<style scoped>\n\n\/* custom css *\/\n.tdi_11,\r\n                .tdi_11 .tdc-columns{\r\n                    min-height: 0;\r\n                }.tdi_11,\r\n\t\t\t\t.tdi_11 .tdc-columns{\r\n\t\t\t\t    display: block;\r\n\t\t\t\t}.tdi_11 .tdc-columns{\r\n\t\t\t\t    width: 100%;\r\n\t\t\t\t}\n<\/style><div class=\"vc_column tdi_13  wpb_column vc_column_container tdc-column td-pb-span12\">\n<style scoped>\n\n\/* custom css *\/\n.tdi_13{\r\n                    vertical-align: baseline;\r\n                }.tdi_13 > .wpb_wrapper,\r\n\t\t\t\t.tdi_13 > .wpb_wrapper > .tdc-elements{\r\n\t\t\t\t    display: block;\r\n\t\t\t\t}.tdi_13 > .wpb_wrapper > .tdc-elements{\r\n\t\t\t\t    width: 100%;\r\n\t\t\t\t}.tdi_13 > .wpb_wrapper > .vc_row_inner{\r\n\t\t\t\t    width: auto;\r\n\t\t\t\t}.tdi_13 > .wpb_wrapper{\r\n\t\t\t\t    width: auto;\r\n\t\t\t\t    height: auto;\r\n\t\t\t\t}\n<\/style><div class=\"wpb_wrapper\" ><div class=\"td_block_wrap td_block_text_with_title tdi_14 tagdiv-type td-pb-border-top td_block_template_5\"  data-td-block-uid=\"tdi_14\" >\n<style>\n\/* custom css *\/\n.td_block_text_with_title{\r\n                  margin-bottom: 44px;\r\n                  -webkit-transform: translateZ(0);\r\n                  transform: translateZ(0);\r\n                }.td_block_text_with_title p:last-child{\r\n                  margin-bottom: 0;\r\n                }\n<\/style><div class=\"td-block-title-wrap\"><\/div><div class=\"td_mod_wrap td-fix-index\"><p style=\"text-align: center;\">You can contact us directly on: <strong> plaintes@allopass.com<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div id=\"tdi_15\" class=\"tdc-row\"><div class=\"vc_row tdi_16  wpb_row td-pb-row\" >\n<style scoped>\n\n\/* custom css *\/\n.tdi_16,\r\n                .tdi_16 .tdc-columns{\r\n                    min-height: 0;\r\n                }.tdi_16,\r\n\t\t\t\t.tdi_16 .tdc-columns{\r\n\t\t\t\t    display: block;\r\n\t\t\t\t}.tdi_16 .tdc-columns{\r\n\t\t\t\t    width: 100%;\r\n\t\t\t\t}\n<\/style><div class=\"vc_column tdi_18  wpb_column vc_column_container tdc-column td-pb-span12\">\n<style scoped>\n\n\/* custom css *\/\n.tdi_18{\r\n                    vertical-align: baseline;\r\n                }.tdi_18 > .wpb_wrapper,\r\n\t\t\t\t.tdi_18 > .wpb_wrapper > .tdc-elements{\r\n\t\t\t\t    display: block;\r\n\t\t\t\t}.tdi_18 > .wpb_wrapper > .tdc-elements{\r\n\t\t\t\t    width: 100%;\r\n\t\t\t\t}.tdi_18 > .wpb_wrapper > .vc_row_inner{\r\n\t\t\t\t    width: auto;\r\n\t\t\t\t}.tdi_18 > .wpb_wrapper{\r\n\t\t\t\t    width: auto;\r\n\t\t\t\t    height: auto;\r\n\t\t\t\t}\n<\/style><div class=\"wpb_wrapper\" ><div class=\"td_block_wrap td_block_text_with_title tdi_19 tagdiv-type td-pb-border-top td_block_template_5\"  data-td-block-uid=\"tdi_19\" >\n<style>\n\/* custom css *\/\n.tdi_19,\r\n                .tdi_19 p{\r\n\t\t\t        font-family:Sora !important;\r\n\t\t        }\n<\/style><div class=\"td-block-title-wrap\"><\/div><div class=\"td_mod_wrap td-fix-index\"><script type=\"text\/javascript\">var gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,initializeOnLoaded:function(o){gform.domLoaded&&gform.scriptsLoaded?o():!gform.domLoaded&&gform.scriptsLoaded?window.addEventListener(\"DOMContentLoaded\",o):document.addEventListener(\"gform_main_scripts_loaded\",o)},hooks:{action:{},filter:{}},addAction:function(o,n,r,t){gform.addHook(\"action\",o,n,r,t)},addFilter:function(o,n,r,t){gform.addHook(\"filter\",o,n,r,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,n){gform.removeHook(\"action\",o,n)},removeFilter:function(o,n,r){gform.removeHook(\"filter\",o,n,r)},addHook:function(o,n,r,t,i){null==gform.hooks[o][n]&&(gform.hooks[o][n]=[]);var e=gform.hooks[o][n];null==i&&(i=n+\"_\"+e.length),gform.hooks[o][n].push({tag:i,callable:r,priority:t=null==t?10:t})},doHook:function(n,o,r){var t;if(r=Array.prototype.slice.call(r,1),null!=gform.hooks[n][o]&&((o=gform.hooks[n][o]).sort(function(o,n){return o.priority-n.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==n?t.apply(null,r):r[0]=t.apply(null,r)})),\"filter\"==n)return r[0]},removeHook:function(o,n,t,i){var r;null!=gform.hooks[o][n]&&(r=(r=gform.hooks[o][n]).filter(function(o,n,r){return!!(null!=i&&i!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][n]=r)}});<\/script>\n                <div class='gf_browser_gecko gform_wrapper gform_legacy_markup_wrapper gform-theme--no-framework' data-form-theme='legacy' data-form-index='0' id='gform_wrapper_9' style='display:none'>\n                        <div class='gform_heading'>\n                            <h3 class=\"gform_title\">Contact our customer support<\/h3>\n                            <p class='gform_description'><\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_9'  action='\/allopass\/wp-json\/wp\/v2\/pages\/10545' data-formid='9' novalidate>\n                        <div class='gform-body gform_body'><ul id='gform_fields_9' class='gform_fields top_label form_sublabel_below description_below validation_below'><li id=\"field_9_20\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_9_20\" ><label class='gfield_label gform-field-label' for='input_9_20'>First name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_20' id='input_9_20' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/li><li id=\"field_9_21\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_9_21\" ><label class='gfield_label gform-field-label' for='input_9_21'>Surname<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_21' id='input_9_21' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/li><li id=\"field_9_3\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_9_3\" ><label class='gfield_label gform-field-label' for='input_9_3'>E-mail<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_3' id='input_9_3' type='email' value='' class='large'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_9_4\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_9_4\" ><label class='gfield_label gform-field-label' for='input_9_4'>Phone<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_4' id='input_9_4' type='tel' value='' class='large'   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_9_5\" class=\"gfield gfield--type-date gfield--input-type-date gfield--input-type-datepicker gfield--datepicker-no-icon gfield--width-full field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_9_5\" ><label class='gfield_label gform-field-label' for='input_9_5'>Purchase date<\/label><div class='ginput_container ginput_container_date'>\n                            <input name='input_5' id='input_9_5' type='text' value='' class='datepicker gform-datepicker dmy datepicker_no_icon gdatepicker-no-icon'   placeholder='26\/04\/2026' aria-describedby=\"input_9_5_date_format gfield_description_9_5\" aria-invalid=\"false\" \/>\n                            <span id='input_9_5_date_format' class='screen-reader-text'>JJ slash MM slash AAAA<\/span>\n                        <\/div>\n                        <input type='hidden' id='gforms_calendar_icon_input_9_5' class='gform_hidden' value='https:\/\/www.allopass.com\/allopass\/wp-content\/plugins\/gravityforms\/images\/datepicker\/datepicker.svg'\/><div class='gfield_description' id='gfield_description_9_5'>if you have purchased an allopass code<\/div><\/li><li id=\"field_9_8\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_9_8\" ><label class='gfield_label gform-field-label' for='input_9_8'>Do you have an allopass code?<\/label><div class='ginput_container ginput_container_text'><input name='input_8' id='input_9_8' type='text' value='' class='large'      aria-invalid=\"false\"   \/> <\/div><\/li><li id=\"field_9_12\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_9_12\" ><label class='gfield_label gform-field-label' for='input_9_12'>Your request concerns<\/label><div class='ginput_container ginput_container_select'><select name='input_12' id='input_9_12' class='large gfield_select'     aria-invalid=\"false\" ><option value='Information' selected='selected'>Information<\/option><option value='Allopass code is not working' >Allopass code is not working<\/option><option value='I didn&#039;t receive my code' >I didn&#039;t receive my code<\/option><option value='Refund request' >Refund request<\/option><option value='Other' >Other<\/option><\/select><\/div><\/li><li id=\"field_9_16\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_9_16\" ><label class='gfield_label gform-field-label' for='input_9_16'>Specify your request<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_16' id='input_9_16' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/li><li id=\"field_9_9\" class=\"gfield gfield--type-fileupload gfield--input-type-fileupload gfield--width-full field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_9_9\" ><label class='gfield_label gform-field-label' for='gform_browse_button_9_9'>Document to be attached<\/label><div class='ginput_container ginput_container_fileupload'><div id='gform_multifile_upload_9_9' data-settings='{&quot;runtimes&quot;:&quot;html5,flash,html4&quot;,&quot;browse_button&quot;:&quot;gform_browse_button_9_9&quot;,&quot;container&quot;:&quot;gform_multifile_upload_9_9&quot;,&quot;drop_element&quot;:&quot;gform_drag_drop_area_9_9&quot;,&quot;filelist&quot;:&quot;gform_preview_9_9&quot;,&quot;unique_names&quot;:true,&quot;file_data_name&quot;:&quot;file&quot;,&quot;url&quot;:&quot;https:\\\/\\\/www.allopass.com\\\/allopass\\\/?gf_page=603ae4f146a6256&quot;,&quot;flash_swf_url&quot;:&quot;https:\\\/\\\/www.allopass.com\\\/allopass\\\/wp-includes\\\/js\\\/plupload\\\/plupload.flash.swf&quot;,&quot;silverlight_xap_url&quot;:&quot;https:\\\/\\\/www.allopass.com\\\/allopass\\\/wp-includes\\\/js\\\/plupload\\\/plupload.silverlight.xap&quot;,&quot;filters&quot;:{&quot;mime_types&quot;:[{&quot;title&quot;:&quot;Fichiers autoris\\u00e9s&quot;,&quot;extensions&quot;:&quot;jpg,gif,png,pdf&quot;}],&quot;max_file_size&quot;:&quot;5242880b&quot;},&quot;multipart&quot;:true,&quot;urlstream_upload&quot;:false,&quot;multipart_params&quot;:{&quot;form_id&quot;:9,&quot;field_id&quot;:9},&quot;gf_vars&quot;:{&quot;max_files&quot;:&quot;3&quot;,&quot;message_id&quot;:&quot;gform_multifile_messages_9_9&quot;,&quot;disallowed_extensions&quot;:[&quot;php&quot;,&quot;asp&quot;,&quot;aspx&quot;,&quot;cmd&quot;,&quot;csh&quot;,&quot;bat&quot;,&quot;html&quot;,&quot;htm&quot;,&quot;hta&quot;,&quot;jar&quot;,&quot;exe&quot;,&quot;com&quot;,&quot;js&quot;,&quot;lnk&quot;,&quot;htaccess&quot;,&quot;phtml&quot;,&quot;ps1&quot;,&quot;ps2&quot;,&quot;php3&quot;,&quot;php4&quot;,&quot;php5&quot;,&quot;php6&quot;,&quot;py&quot;,&quot;rb&quot;,&quot;tmp&quot;]}}' class='gform_fileupload_multifile'>\n\t\t\t\t\t\t\t\t\t\t<div id='gform_drag_drop_area_9_9' class='gform_drop_area 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