Buyer FAQs


Allopass is a safe and easy payment service that enables you to buy online content without having to expose your credit card or banking information to any third party, including Allopass. Instead, you can pay for online content using phone payment, SMS payment, prepaid cards, Internet + (Internet Service Provider direct debit), Neosurf (prepaid card) available in the Neosurf points of sales in France, Spain, Andorra, Belgium, Switzerland, Algeria, Cameroon, Congo, Ivory Coast, Morocco and Senegal), electronic wallet.

Phone and SMS online payment protects you against fraud and theft. Our solutions are famous for security and simplicity. Our experience in online payment enables us to provide a fully secure payment experience.

Our technical infrastructure is built on the most secure and cutting-edge technologies on the market.

You can buy Allopass codes by Audiotel (phone payment), SMS+, Internet+, Neosurf, electronic wallet without exposing any personal details. We secure credit/debit card transactions with the most efficient encrypting systems on the market. In all other cases, we don't store nor transmit any information to the merchant site.

Because you don't have to expose your credit card details to merchants nor to Allopass. Your transactions are fully secure and anonymous: no personal information is stored on the site and no information about the web-site is mentionned on your phone bill.

When you purchase online, click on the Allopass logo. Select your payment method and follow the guidelines to obtain your Allopass access code.

No, you don't have to sign up with Allopass to purchase online content with Allopass.

Yes, that's one of the benefits of using Allopass. You don't need a credit card nor to sign up with Allopass.

No, there is no fee for you, as a buyer.

Whatever the payment method you use to buy an Allopass code, transactions are secure. For credit card payment, please make sure the elements below display:

  • Locker
  • https in the address bar

A surcharged text-message is a text-message that is charged directly to your phone bill (at the rate specified on the merchant site). You just send a keyword to a specific short number and immediately receives a return message with an Allopass code.

In order to buy an Allopass code by Audiotel, you need to dial a specific number that will be charged on your phone bill (at the rate specified on the merchant site). Your call connects you to a vocal server that delivers an Allopass access code.

No, when you call, you'll be given your access code in 90 seconds. Once you obtained it, you may hang up.

Make sure your browser accepts cookies. If yes, contact the customer support.

Yes your browser must accept incoming cookies in order to access to paid-content. If you use a firewall, make sure it doesn't block cookies.

If you use a PC:

Configure Internet Explorer 6 to accept cookies

  1. Open your browser
  2. Click on the Tools menu and then on Internet Options
  3. Choose the confidentiality tab, click on advanced and a window will open
  4. Change the Cookie parameters by clicking on 'Ignore the automatic parameters' and then allow external and internal cookies
  5. Click Ok

Configure Firefox to accept cookies

  1. Open your browser
  2. Click on the Edit menu and then on Preferences. A new Firefox window will open.
  3. In this window, choose the Privacy option and select Cookies in the right-hand column
  4. Then, change the cookie parameters by clicking "allow external cookies"
  5. Click Ok

Configure Opera version 8 to accept cookies

  1. Open your browser
  2. Click on the Tools menu then on Preferences. A new window will open
  3. In this window, choose the tab "Advanced" and select "cookies" in the left-hand menu
  4. Then, Change the cookie parameters by clicking "allow external cookies" for normal and third party cookies
  5. Click Ok

If you use a MAC :

Configure Safari 3 to accept cookies:

  1. Open your browser
  2. Click on the Application menu, then on Preference ». A Safari window will open.
  3. [CONFIRM SAFARI STEPS]
  4. Click Ok

You don't need to sign up to buy and Allopass code.

Allopass proposes 6 payment solutions:

  • Audiotel: surcharged phone call.
  • SMS +: surcharged SMS.
  • Internet+ : Internet Service Provider direct debit(France only).
  • Neosurf: prepaid card available in the Neosurf points of sale (in the following countries).
  • Credit/Debit card
  • Electronic wallet: HiPay, Dineromail...

A cookie is a set of data that is sent by a web-site to a web-user which will be checked at each visit on the site.

Prices are discussed with local payment operators in each country and are compliant with local legislation.

Please consult the Pricing and fees.

You can buy a prepaid card in any point of sale of the Neosurf network: Neosurf points of sale. Once you obtained this card, you just need to insert the card code in our payment script on the site you want to consult.